Return and Refund policy

If you are not entirely satisfied with your purchase, we’re here to help.

First please contact us at info@masachuka.com prior to making a return.

You have 28 days calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition as you received it.

Your item must be in the original packaging.

Once we receive your item, we will inspect it and notify you on the status of a possible refund.

If your return is approved, we will immediately initiate a refund to your original method of payment.

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Note : For the facemask

Given the nature of this product, we cannot accept returns. If the mask is faulty, please contact us so we can discuss a possible replacement or refund.